FAQ

Frequently Asked Questions

 

When will my order ship?

Each piece is made to order. Please allow 5–10 business days for production before shipping.

Where do you ship?

We currently ship across Canada, the U.S., and select international destinations.

Do you accept returns?

Yes — returns are accepted within 30 days of delivery. Items must be unused and in original condition.

Are your products sustainably made?

Yes! Each item is printed or embroidered on demand to avoid overproduction.

Who runs by my side.?

by my side. is a women-owned boutique founded by a dog mom who believes in slow mornings, coffee rituals, and loyal hearts.

 

Here are a few answers to questions we get most often. If you can’t find what you’re looking for, reach out to us on Instagram — we’re happy to help!”